I had to pay twice for the same East Coast train ticket
I booked a ticket over the phone, but when I went arrived at the station it wasn’t available to print. Now I’m out of pocket
I called train company East Coast on Christmas Eve to book a ticket from London to Brough (near Hull) for the same day, for which I paid £96.80. I was given a reference number and reassured several times that the ticket would be ready for printing at the ticket office. I got to Kings Cross at 6pm for a 6.30pm train, but the ticket would not print.
I went to customer services but the man there was rude and unprofessional. I explained I had the printout of the telephone transaction but he said there was nothing he could do. So I had to buy another ticket for £96.80.
Source: Guardian Transport