'It's the hope that gets you': commuter diaries of the Southern rail nightmare
Southern, part of Govia Thameslink Railway, is facing calls to be stripped of its franchise over delays, engineering works, staff shortages and industrial disputes. Four passengers describe their weeks trying to get to work on time
Many train passengers have complaints about their local train service but an epidemic of delays and cancellations on Southern trains has driven commuters to despair. Southern, part of the wider franchise operated by Govia Thameslink Railway (GTR) since 2015, has seen industrial disputes and staff shortages piled on top of major engineering works – and suffering passengers have had enough. Facing calls to be stripped of the franchise and with barely one in two trains running on time, GTR instigated an emergency timetable on Southern two weeks ago. We asked four regular commuters from Surrey and Sussex to tell us if the service has improved..
Source: Guardian Transport