Less than half of rail complainants happy with response, data shows

Less than half of rail complainants happy with response, data shows

Research into train companies highlights huge failings in complaints process

Less than half of rail passengers who have complained to train companies believe they have received an adequate response, analysis shows.

Data from the rail regulator shows that fewer than one in five passengers on three particular operators – Govia Thameslink, Great Western and Northern – were satisfied with the outcome or handling of their complaints.

Related: In Britain’s chaotic rail system, as elsewhere, we need a clever state to play a full part

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Source: Guardian Transport

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