Northern rail blocking Twitter complainers 'adds insult to injury'
Companies ‘should bend over backwards to help passengers’ amid rail chaos, says Which?
A consumer watchdog has accused rail companies of “adding insult to injury” by blocking people on social media when they complain.
Which? said Northern rail – which cancelled hundreds of trains this week during the bungled launch of its new timetable – had been blocking passengers after they complained about the service on Twitter.
Source: Guardian Transport