Northern rail compensation scheme to include non-season ticket holders
Regular passengers affected by bungled timetable launch to be allowed to claim for additional payouts
A compensation scheme for Northern rail passengers affected by this summer’s timetable chaos has been extended to include regular travellers who do not hold season tickets.
The initiative, agreed between Transport for the North and the train operator Northern, allows passengers who faced mass cancellations and delays in May and June to claim for additional payouts beyond the standard claims scheme for individual journeys.
In the weeks following the bungled launch of its new timetable on 20 May, Northern cancelled up to 310 trains each day.
Source: Guardian Transport