Passengers on delayed trains to get automated refunds for first time

Passengers on delayed trains to get automated refunds for first time

Virgin to introduce automatic refunds for delays of more than half an hour on West Coast trains in first for national rail network

A system to automatically compensate passengers whose train is delayed is to be introduced for the first time on the national rail network.

Virgin Trains will automatically refund part or all of the fare to passengers who experience delays of more than half an hour on pre-booked West Coast trains in a move that the government hopes will be replicated across the industry.

Related: West coast mainline: Virgin Trains and Stagecoach are expected to triple profits

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Source: Guardian Transport

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