Rail passenger satisfaction falling prior to London Christmas chaos

Rail passenger satisfaction falling prior to London Christmas chaos
Autumn 2014 survey of 27,000 passengers by watchdog Passenger Focus finds 81% expressed satisfaction, 2% down on previous year

The number of rail passengers satisfied with their journey has dropped compared with a year ago, according to a new study.

A huge survey of 27,000 passengers found that 81% expressed satisfaction with their journey when questioned last autumn, 2% down on the previous autumn.

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Source: Guardian Transport

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