Rail tsar says stop taking customers for granted
Keith Williams criticises micromanaging by government as one of the failings driving passengers away
Britain’s rail industry will “drive passengers away” if it continues to operate as it does now, according to the man leading the government-commissioned review into the working of the railways.
Keith Williams, the former British Airways chief executive, also suggested that the government had compounded problems by “micromanaging the industry” through ever more specific rail franchises.
Source: Guardian Transport