Southern Rail CEO: our passengers are suffering. The RMT union is to blame | Charles Horton

Southern Rail CEO: our passengers are suffering. The RMT union is to blame | Charles Horton
As CEO, I know our trains need to work better. But strike action is self-interested and unjustified – and harms our customers most of all

I want to start by saying sorry to our customers. In recent months travelling on Southern trains has been a nightmare. They have been disrupted by repeated RMT action and suffered cancellations on a daily basis. This has left us unable to run the service people expect. This week, things are even worse, with passengers enduring a full five-day strike, the longest on the railways for decades.

While the current service level is unacceptable, the RMT’s action is unnecessary and unjustified. The root cause of this problem lies in its intransigent and self-interested attitude towards small but important reforms we’re making to working practices that will improve the punctuality of our services and enhance customer service on trains.

Related: Southern rail strike: day two of commuter misery amid war of words

The hard-working railway men and women of Britain are being led astray by a trade union acting in its own interests

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Source: Guardian Transport

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