Southern ranks bottom of rail customer satisfaction table
Survey carried out before latest delays and strikes shows percentage of passengers happy with service down to 69%
Southern Railway has fallen to the bottom of the rail network’s passenger satisfaction table, even though polling was carried out before its latest spate of delays, cancellations and industrial action.
The National Passenger Railway Survey (NPRS) shows Southern customer satisfaction down by eight percentage points from last autumn to 69%, the joint lowest score with Southeastern.
Source: Guardian Transport