The great timetable fiasco: what’s gone wrong with the UK’s railways?
After years of engineering upgrades, the stage was set for a vastly improved service: instead, two franchises are crippled
For hundreds of thousands of commuters, a rail timetable change will never seem innocuous again. Before the schedules were switched three weeks ago, plenty of people had predicted teething troubles: train companies had spoken of the logistical challenge ahead, and commuters were told to expect some initial disruption.
At the time, Govia Thameslink Railway (GTR), a key commuter franchise that runs a sprawling array of routes from Brighton through London to Luton and beyond, seemed to have put recent problems behind it. There had been warning signs on Northern, which covers cities including Manchester, Liverpool and Newcastle. But still, the sheer scale of cancellations, delays, confusion and misinformation that arrived with the new timetable came as a shock.
Source: Guardian Transport