Train company rows back on charge for returning lost wallets

Train company rows back on charge for returning lost wallets

Arriva Trains Wales changes policy after charging customer £2 and keeping 10% of cash inside lost wallet

A train company has reversed its policy of keeping 10% of the cash inside lost wallets when passengers reclaim them.

Arriva Trains Wales faced an online backlash after a customer expressed his dismay at the practice.

Related: Missing in London: inside TfL’s lost property office

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Source: Guardian Transport

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