UK rail passenger satisfaction falls to lowest level since 2007
Watchdog says ‘fundamental change’ needed with more than one in five passengers dissatisfied
Rail passenger satisfaction has fallen to the lowest level in more than a decade, according to the official national survey.
Transport Focus, the passenger watchdog that conducts the biannual survey, said the results showed the need for “fundamental change” in rail as overall satisfaction with journeys fell to 79%, with more than one in five passengers not satisfied.
Source: Guardian Transport