Virgin gets back on track with rail ticket refunds
Train company changes policy after pressure from readers and passenger group over refunding commuters if they find their lost railcard
A few weeks ago we covered the case of GC of London who had forgotten their disabled person’s railcard while on a Virgin West Coast train between Manchester Piccadilly and London Euston. They had to buy two new tickets at full price (an eye-watering £201.85 each compared with £35.65 for the advance tickets with the railcard).
GC found their railcard at the end of the journey but, despite sending in a claim for a refund, was denied this by Virgin. The operator also refused to pay up after we intervened, saying it was company policy. However, the case triggered howls of outrage from other readers and the passenger group Transport Focus, and Virgin subsequently issued a full refund.
Source: Guardian Transport
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