We are not obliged to offer cheapest tickets, says train firm email

We are not obliged to offer cheapest tickets, says train firm email

First Great Western said to have policy of presuming people have researched fares before travel

Train companies are under no obligation to offer passengers the cheapest tickets available, one of the largest firms has reportedly claimed.

According to emails that came to light on Friday, it is First Great Western’s policy to presume that people have already researched the cheapest fares “by the time the passenger is requesting their tickets at the booking office”.

Related: The Guardian view on rail fare rises: the end of the line | Editorial

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Source: Guardian Transport

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