Fifth of rail passengers buy wrong ticket from machines, says regulator

Fifth of rail passengers buy wrong ticket from machines, says regulator

Almost 20% of study’s mystery passengers either paid too much for journey or paid too little, risking penalty fare

About one in five train passengers using ticket machines could be either paying too much or be at risk of a penalty fare, the rail regulator has said.

The Office of Rail and Road (ORR) carried out a study in which 13% of its mystery passengers chose more expensive tickets than required.

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Source: Guardian Transport

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