New ombudsman gives rail commuters a fast track for complaints

New ombudsman gives rail commuters a fast track for complaints

Regulator criticised for not tackling issues such as rising fares or complicated tariffs

Passengers dissatisfied with how train companies handle complaints can now appeal to an independent arbiter, as a new rail ombudsman service comes into force today.

The ombudsman will have binding powers over train firms should it uphold a customer complaint.

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Source: Guardian Transport

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