Train booking confusion deters disabled travellers, says charity
Papworth Trust says one in five stations fully accessible, and calls on train operators to introduce ‘turn up and go’ service
Disabled travellers are deterred from taking the train by poorly trained staff, confusion over booking requirements and inaccessible stations, according to a charity, which says targets to provide accessible trains could be rendered meaningless.
Only one in five train stations in England is fully accessible, research by the Papworth Trust found, while two-thirds of disabled people say the need to book assistance rather than turn up and go means they use trains less than they otherwise would.
Source: Guardian Transport