UK rail firms named and shamed over late compensation
Railway regulator says 3m passengers sought money back for delayed trains in 2018
Train operators that fail to pay compensation promptly to delayed passengers have been named and shamed by the rail regulator, which has published figures showing more than one in three rail companies are failing to meet the target response time.
First Group’s Hull Trains and TransPennine Express were the worst offenders in 2018, according to data published for the first time by the Office of Rail and Road (ORR).
Source: Guardian Transport
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