I’ve reached the end of the line with GWR refund
I should get the full fare back after a four-hour delay, but have received nothing
I got caught up in huge delays on Great Western Railway services between London and Chippenham at the end of April that resulted in a hold-up of four hours, making me eligible for a full refund. The tickets were London to Chippenham returns for two people at a total of £104.
Refunds are meant to take place within 14 days, according to the website. I made my compensation claim the day after and, since then, have spoken to GWR more than 20 times through Twitter and phone calls, but I have still not received any compensation. I think it wants me to just give up and forget about it. Do I have any rights? TM, Balham, London
Source: Guardian Transport