Plans to allow rail users to claim compensation for 15-minute delays
‘Delay Repay 15’ scheme will be launched on Southern trains before nationwide rollout, says Department for Transport
Rail passengers will be able to claim compensation when trains are more than 15 minutes late, under new plans revealed by the Department for Transport (DfT).
The policy, Delay Repay 15, will be launched first on Southern trains, which have suffered months of disruption over disputes about the role of conductors. It will then feature on other Govia Thameslink Railway (GTR) services in the coming months before being rolled out across the country.
Source: Guardian Transport