Rail passengers claiming compensation for delays to be given an easier ride
Ministers have pledged to make system simpler after survey shows two in three eligible customers do not make claims
Claiming compensation for delays will be made easier for rail passengers, ministers have pledged, as figures showed that £45m was paid out last year for late-running trains – although two in three eligible passengers still do not make claims.
The government said passengers were more willing and able than ever before to obtain fair compensation for delays or cancellations.
Source: Guardian Transport