Ryanair ‘barring passengers from new compensation flight offer’
Airline facing claims it issued refunds without telling customers they could switch airlines
Ryanair was facing a fresh backlash on Saturday as customers complained they had been told they were ineligible for an improved compensation offer for cancelled flights.
Among those affected by more than 20,000 flight cancellations, travellers who had initially opted for a refund on the cost of their Ryanair tickets complained of being, in effect, locked out of the airline’s expanded offer to rebook passengers on other airlines.
Source: Guardian Transport