Southern rail gets lowest satisfaction score in passenger survey
Only 72% of Southern passengers were satisfied with their last journey, closely followed by other Govia-operated south-east commuter services
Southern rail continues to have the most dissatisfied passengers in Britain, closely followed by other south-east commuter services operated by Govia, according to the latest national passenger survey (pdf).
However, the transport watchdog pointed to “fragile green shoots of recovery” as overall satisfaction ratings increased by three percentage points, with Southern and Southeastern recovering from their 2016 nadirs.
Source: Guardian Transport