Southern rail owner says service has improved despite ongoing strikes
Go-Ahead’s annual profits drop as long-running staff dispute takes its toll
Go-Ahead claims customer service has improved at its troubled Southern rail franchise, but the transport group admits there is still more work to be done.
Southern commuters have suffered delays, cancellations and repeated strikes in a long-running labour dispute over the past two years, as unions have battled planned changes to the role of conductors. Southern is run by Go-Ahead’s venture with France’s Keolis, Govia Thameslink Railway (GTR).
Source: Guardian Transport