'The ladies’ loos are the worst': why customers hate Luton airport
Noise, mess, dodgy signage, rude staff: the list of complaints from dissatisfied passengers goes on and on
It’s not just the late August drizzle, extortionate prices and £2.10 shuttle ride to the train station that await travellers at Luton airport. It’s also the dawning realisation that they have arrived at the worst airport in Britain.
A survey by Which? has given Luton a customer satisfaction score of just of 29% – the lowest in the history of the annual survey.
Source: Guardian Transport