'The ladies’ loos are the worst': why customers hate Luton airport
Noise, mess, dodgy signage, rude staff: the list of complaints from dissatisfied passengers goes on and on
It’s not just the late August drizzle, extortionate prices and £2.10 shuttle ride to the train station that await travellers at Luton airport. It’s also the dawning realisation that they have arrived at the worst airport in Britain.
A survey by Which? has given Luton a customer satisfaction score of just of 29% – the lowest in the history of the annual survey.
Related: Luton rated Britain’s worst airport for fifth year in a row
Related: Spare me the safety statistics. They don’t make flying any less petrifying | Rowan Davies
Source: Guardian Transport
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