Uber review feature reveals passenger's angry complaints and confessions
Driver reviews intended to provide insight into the person picking you up often say more about who they have had in the back of their car
A new Uber feature allowing users to check previous reviews of their drivers has opened up a world of drunken apologies, private confessions and angry complaints.
The feature, rolled out to users worldwide on Friday, is intended to provide more insight into who will be picking customers up. It helps align the app with Uber’s long-running claim to be simply a middleman, linking what the company calls “driver-partners” with “riders” in a largely hands-off manner.
Reading rider thank you notes for uber drivers is my new favorite thing pic.twitter.com/eJwM3hQpHX
Source: Guardian Transport